1. I think we should discuss it i more details at our next team meeting.
2. We want all our customers to be satisfied with the service we give.
3. They are asking how much we charge for technical support.
4. I'm sorry the line is busy. I'll ask her to get back to you as soon as posible.
5. The company will replace the damaged item for free.
6. Our opening times are from 9 in the morning until 8 in the evening.
7. Don't hang up hold the line and I'll put you through to the correct department.
Exercise 7.
1. customer number= a reference assigned to each customer by a supplier
2. quote= the estimated cost for a job or service
3. enquiry= a request for information
4. overcharge= charge too high a price for a product or service
5. shipping date= the date a customer's order leaves the supplier
6. complaint= a statement that something is unsatisfactory
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