page 31,exercise 4,5,6,7

 ex. 4 

1.  assist 

2.. suggest? 

3. check my records 

4. lost in the post

ex. 5 

1. similar

2. not similar

3. similar

4. similar

5. similar

6. similar 

ex. 6 

1. refund 

2. compensation

3. faulty part

4. losing business 

5. making a noise 

6. doesn't fit 

ex. 7

1. customer relations representative

2. customer relations representative

3. customer relations representative

4. customer 

5. customer 

6. customer relations representative 

7. customer 

8. customer 

ex. 8

1. return 

2. under warranty 

3. refused 

4. refund

5. compensation 

6. make a claim