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Exercise 5

1. out of town 

2. in a meeting 

3. on holiday

4. take down

5. cut off

6. hang up

7. put you on hold 

8. take a message 

9. leave a message 

Exercise 6

1. line is busy 

2. spell that

3. interrupt 

4. out of the office 

5. return your call 

Exercise 7

1e. can't be contacted ( unavailable) 

2c. pass a call on someone else (transfer)

3d. take action to do something ( deal with) 

4a. needs immediate atention ( urgent)

5b. believe that someone or something will arrive soon (expect)

Exercise 8

1. on holiday 

2. left 

3. urgent 

4. deal with 

5. return 

6. took down